Latest News from the Ambassify team
Feature update

Removed "play" icon from video thumbnails

Elise avatar
Shared by Elise • July 09, 2024

We removed the "play" icon we added to video thumbnails generated in the campaign builder.

These thumbnails were used in the link preview when sharing videos on channels that don't support in-feed video play.

Facebook recently complained that the "play" icon was misleading, so we removed it.

New feature
Add-on

Social Pulse add-on

Elise avatar
Shared by Elise • June 04, 2024

We've created a new add-on for Ambassify that lets you gain more insight into the engagement of your members' shared posts. The add-on adds two new columns to the sharing report:

- Reactions: the number of all likes and other reactions expressed on a member's shared post (like, support, sad, favorite, celebrate, etc.)

- Comments: the number of comments on a member's shared post.

These metrics are available on posts shared using our "API share" feature. That means to get these metrics:

- You need to have API share enabled

- The post must be on one of the supported networks (Facebook Pages, LinkedIn, LinkedIn Companies, or X)

- The post was not from an anonymous user on a landing page campaign

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If you are interested in learning more about this new add-on, don't hesitate to reach out to your Customer Success Manager.

New feature

Member campaigns now support links

Elise avatar
Shared by Elise • June 04, 2024

With member campaigns you can now also give the option (or make it required) to your members to add a link to their campaign. In this example, we show you how it works.

As a member I would like to receive more comments on my post on LinkedIn. So I can create a campaign in Ambassify to ask my fellow ambassadors to leave a comment on my post.

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New feature

Different authentication providers for login and registration

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Shared by Elise • June 04, 2024

We've separated the authentication providers for login and registration. This makes it easier to phase out authentication providers you don't want to use in a community anymore.

By disabling the provider for registration but leaving it on for login, new members won't be able to register with it anymore while existing members will still be able to log in.

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New feature

See Microsoft Teams usage in reporting

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Shared by Elise • June 04, 2024

Activity from members using Microsoft Teams is now tracked separately from other channels. You can now see Teams usage when you split a report by "Channel" or filter on Teams usage using the "Channel" filter.

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New feature
Premium

Microsoft Teams integration released

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Shared by Elise • June 04, 2024

We moved the Microsoft Teams integration out of beta and it is now available to all Premium and Enterprise customers. You can enable and install it through the "Integrations" settings in manage.

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New feature

Share albums and videos on Google Business

Elise avatar
Shared by Elise • April 16, 2024

We added the option to upload multiple images or videos when creating a campaign that includes sharing on Google Business.

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Note that Google Business does not support these types of media, so the resulting share will instead be a link to an Ambassify page where visitors can see the album or watch the video. This is identical to how it works when users share this kind of media on their personal Facebook profile, for example.

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Improvement

Extended lifetime for 3rd party connections

Elise avatar
Shared by Elise • April 16, 2024

We've extended the lifetime of our 3rd party account connections, meaning users will have to reconnect their accounts less often.

A recap:

  • Facebook: connection is valid forever if used at least once every 2 months.
  • Google: connection is valid forever if used at least once every 6 months.
  • Instagram: connection is valid forever if used at least once every 2 months.
  • LinkedIn: connection is valid for 1 year. After that, users need to reconnect.
  • Strava: connection is valid forever.
  • X: connection is valid forever.

Users can manually revoke our access from within Ambassify or on the website of the 3rd party provider. Some networks will also invalidate the connection when a user changes their password.

New feature

Archive members

Elise avatar
Shared by Elise • April 16, 2024

Managers can now archive members to temporarily disable their access to Ambassify without losing member data. Archived members won't be able to log in, participate, or receive messages from Ambassify. Managers can unarchive members to restore their access to the platform.

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New feature
Enterprise

Provision and sync users using SCIM

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Shared by Elise • March 18, 2024

We now offer support for customers with Enterprise SSO to automatically create, update, and delete Ambassify users based on the data in the customer's own user database (e.g., Active Directory.)

To make this work, the customer's end of the connection needs to support the SCIM protocol as well.

If you are interested in learning more about this feature, you can contact your Customer Success Manager.